Description
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Web applications are increasingly popular in today's market, thanks to the rapid expansion of Software as a Service (SaaS). These apps are accessible worldwide, 24/7, which means that the demand for support can skyrocket soon after a service launches. Offering 24-hour customer support in Western countries can be challenging and costly. As a result, many companies opt out of providing it, leaving customers with subpar service and extended response times. This can significantly impact user satisfaction and retention, emphasizing the need for effective customer support solutions.