Description
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Web applications are gaining more traction in the market, largely due to the rapid expansion of the Software as a Service (SaaS) model. Since these applications are accessible globally around the clock, the demand for support can quickly become overwhelming once a service is launched. Offering 24/7 support in Western countries is often challenging and costly. These expenses can lead companies to forgo providing continuous support, leaving many customers with subpar service and long wait times for assistance.