Description
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Web applications are increasingly popular in today's market, largely due to the rise of Software as a Service (SaaS). These applications are accessible worldwide, 24/7, which can quickly lead to high demands for customer support after a service is launched. Offering continuous support, especially in Western countries, can be both challenging and costly. This expense often discourages companies from providing 24-hour support, which can result in unsatisfactory customer service and long wait times for assistance.