Description
Seller-provided details for this listing.
SAP CRM COURSE OUTLINE
SAP CRM Overview and Fundamentals
Components of SAP CRM (Architecture)
Overview of various CRM Interaction Channels/ Applications
CRM FOUNDATION KNOWLEDGE
For most of the Base Customization topics relevant SAP SD concepts will be discussed in detail before covering concerned CRM Topic
I. BASE CUSTOMIZATION
1. Account and Contact Management
2. Organizational Management
3. Product Master
4. Account Hierarchies
5. Territory Management
6. Transactional Processing
Partner Processing
Organizational Data Determination profile
Action Profile
Date Management Profile
Text Determination Profile
Status Management Profile
7. Activity Management
8. Basics on Pricing (ECC SD module)
o Pricing Condition Technique
o Condition Table Creation
o Condition Types
o Access Sequence
o Defining Pricing Procedures
o Determination of Pricing Procedures
9. CRM Pricing Overview (complete in depth)
o General Condition Maintenance
10. CRM Billing
o Billing Engine Overview
o Billing Document Types
o Billing Item Category
o Billing Item Category Determination
II. CRM MIDDLEWARE
1. Middleware Overview
2. Basic CRM Middleware Concepts
3. System Connectivity using RFC
4. Data Replication Admin Console
5. Various types of Data Replications
6. Adapter Object overview
7. Middleware monitoring
8. Data Exchange with the SAP System
o Business Partner Data Mapping and Function module for mapping Custom Account Groups of ECC to custom BP roles in CRM and Customer Download
o Business Partner ( Accounts/Contacts)Replication from ECC to CRM and CRM to ECC
o Product Master Data Mapping and Download
o Transactional Data Mapping and Download
o Pricing Master Data Download
FOCUS KNOWLEDGE
III. CRM MARKETING
1. Marketing Planning and Campaign Management
2. Working with Campaigns
3. Business Process Configuration
o Basic Campaign Configuration
o Communication Channel
4. Marketing Plans and Cam
SAP CRM Overview and Fundamentals
Components of SAP CRM (Architecture)
Overview of various CRM Interaction Channels/ Applications
CRM FOUNDATION KNOWLEDGE
For most of the Base Customization topics relevant SAP SD concepts will be discussed in detail before covering concerned CRM Topic
I. BASE CUSTOMIZATION
1. Account and Contact Management
2. Organizational Management
3. Product Master
4. Account Hierarchies
5. Territory Management
6. Transactional Processing
Partner Processing
Organizational Data Determination profile
Action Profile
Date Management Profile
Text Determination Profile
Status Management Profile
7. Activity Management
8. Basics on Pricing (ECC SD module)
o Pricing Condition Technique
o Condition Table Creation
o Condition Types
o Access Sequence
o Defining Pricing Procedures
o Determination of Pricing Procedures
9. CRM Pricing Overview (complete in depth)
o General Condition Maintenance
10. CRM Billing
o Billing Engine Overview
o Billing Document Types
o Billing Item Category
o Billing Item Category Determination
II. CRM MIDDLEWARE
1. Middleware Overview
2. Basic CRM Middleware Concepts
3. System Connectivity using RFC
4. Data Replication Admin Console
5. Various types of Data Replications
6. Adapter Object overview
7. Middleware monitoring
8. Data Exchange with the SAP System
o Business Partner Data Mapping and Function module for mapping Custom Account Groups of ECC to custom BP roles in CRM and Customer Download
o Business Partner ( Accounts/Contacts)Replication from ECC to CRM and CRM to ECC
o Product Master Data Mapping and Download
o Transactional Data Mapping and Download
o Pricing Master Data Download
FOCUS KNOWLEDGE
III. CRM MARKETING
1. Marketing Planning and Campaign Management
2. Working with Campaigns
3. Business Process Configuration
o Basic Campaign Configuration
o Communication Channel
4. Marketing Plans and Cam