Description
Seller-provided details for this listing.
Job Responsibilities
The customer support executive will be responsible for Client/Customer satisfaction towards our services; s/he will receive, investigate and respond to all inward customer queries regarding our services, and will resolve clients queries in consultation with our Company's back-end operational staff/officials.
S/he should ensure smooth and satisfactory resolution to Client/Customers complains if any. S/he will also be responsible for client retention and maintain relation with client by taking services related feedback from clients on time to time basis.
S/he will work proactively as Key account manager for their assigned clients and take all possible care about that clients/he will build Company's excellent branding with their effective, service cult and humbleness.
Job Description
Understand customer profile and their requirements. Activate customer services according to their requirements.
Receive customer queries and resolve the same via phone, e-mail communication and also support the client via online chat.
Maintain customer complaint in CRM. Prepare Complaint MIS on time to time basis and analyze the same to improve help desk system
Ensuring timely and professional responses to all complaints, requests and queries received.
Get customer feedback through Feedback call and maintain feedback details for further enhancement.
Retain clients through service renewals.
Job Type Permanent / Full time
Job Location Ahmedabad
No. of positions open 3
Salary range 96,000 -1,20,000 p.a.
Qualification
Graduate in any field.
Good communication skills (preferably English) both written and oral.
Experience
Fresher or 1-2 years.
First preference will be given to the candidates having an experience of bid preparation,
Filling online/offline tenders and bid submission through E-tendering websites.
Candidates who have worked on E-tendering sites and have experience of bidding.
The customer support executive will be responsible for Client/Customer satisfaction towards our services; s/he will receive, investigate and respond to all inward customer queries regarding our services, and will resolve clients queries in consultation with our Company's back-end operational staff/officials.
S/he should ensure smooth and satisfactory resolution to Client/Customers complains if any. S/he will also be responsible for client retention and maintain relation with client by taking services related feedback from clients on time to time basis.
S/he will work proactively as Key account manager for their assigned clients and take all possible care about that clients/he will build Company's excellent branding with their effective, service cult and humbleness.
Job Description
Understand customer profile and their requirements. Activate customer services according to their requirements.
Receive customer queries and resolve the same via phone, e-mail communication and also support the client via online chat.
Maintain customer complaint in CRM. Prepare Complaint MIS on time to time basis and analyze the same to improve help desk system
Ensuring timely and professional responses to all complaints, requests and queries received.
Get customer feedback through Feedback call and maintain feedback details for further enhancement.
Retain clients through service renewals.
Job Type Permanent / Full time
Job Location Ahmedabad
No. of positions open 3
Salary range 96,000 -1,20,000 p.a.
Qualification
Graduate in any field.
Good communication skills (preferably English) both written and oral.
Experience
Fresher or 1-2 years.
First preference will be given to the candidates having an experience of bid preparation,
Filling online/offline tenders and bid submission through E-tendering websites.
Candidates who have worked on E-tendering sites and have experience of bidding.