Description
Seller-provided details for this listing.
Responsibilities:
The Business Care Associate is responsible for answering all incoming customer calls through the ACD queue, providing prompt, courteous, accurate information and service to all commercial customers and effectively resolving all inquiries/issues relating to Sales and Service. This position is also required to perform all clerical/post call processing duties associated with the incoming calls.
Specific Duties Include:
? Answer all incoming calls from commercial customers thereby providing high level of Customer Service (minimum 10-15 calls per hour)
? Troubleshooting voice service issues per our guidelines and working with other departments to get a resolution
? Resolve all service inquiries/requests and customer complaints in a manner, mutually satisfactory to the customer and Primus Canada
? Process credits to customers' account as per guidelines
? Provide accurate, detailed information regarding products, billing procedures, and payment options, to all new/existing customers in a timely, efficient manner
? Ensure all customer contact is documented immediately
? Complete all post call processing and paperwork in an accurate, timely and efficient manner.
? Business Care Associates may be required to perform one or more of the following specialized tasks:
-Provide outside agent support including responding to all their inquiries via email and/or phone.
-Executive Response -- responding to all customer concerns, requests and inquiries directed to the executive team
-Handle incoming and returned mail
-Handle escalations from the Team Manager or Manager
-Handle the Priority Care queue
-Special Team Assignments/Projects as assigned by the Team Manager or Manager
Qualifications:
? Previous Customer Service experience required, preferably from within a Call centre environment
? Demonstrated customer service skills, with an ability to develop and maintain relationships with internal and external customers
? Extr
The Business Care Associate is responsible for answering all incoming customer calls through the ACD queue, providing prompt, courteous, accurate information and service to all commercial customers and effectively resolving all inquiries/issues relating to Sales and Service. This position is also required to perform all clerical/post call processing duties associated with the incoming calls.
Specific Duties Include:
? Answer all incoming calls from commercial customers thereby providing high level of Customer Service (minimum 10-15 calls per hour)
? Troubleshooting voice service issues per our guidelines and working with other departments to get a resolution
? Resolve all service inquiries/requests and customer complaints in a manner, mutually satisfactory to the customer and Primus Canada
? Process credits to customers' account as per guidelines
? Provide accurate, detailed information regarding products, billing procedures, and payment options, to all new/existing customers in a timely, efficient manner
? Ensure all customer contact is documented immediately
? Complete all post call processing and paperwork in an accurate, timely and efficient manner.
? Business Care Associates may be required to perform one or more of the following specialized tasks:
-Provide outside agent support including responding to all their inquiries via email and/or phone.
-Executive Response -- responding to all customer concerns, requests and inquiries directed to the executive team
-Handle incoming and returned mail
-Handle escalations from the Team Manager or Manager
-Handle the Priority Care queue
-Special Team Assignments/Projects as assigned by the Team Manager or Manager
Qualifications:
? Previous Customer Service experience required, preferably from within a Call centre environment
? Demonstrated customer service skills, with an ability to develop and maintain relationships with internal and external customers
? Extr