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Bilingual Help Desk Analyst

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Description

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URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your updated resume (ASAP) along with your minimum hourly pay rate expectation and first available start date : E-mail to [email protected]
The recruiter in charge of this role is Valentin.

AFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link:

https://www.stafftrak.net/ApplyOnline/teamrecruiter.web?tt=JD&jobId=006862

If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.

My client is well-established major bank, situated in Montreal, QC. They are looking for a Bilingual Help Desk Analyst
This is a 4 months contract position with a strong possibility of extension.

Description:

• Providing technical assistance to end users by answering questions and resolving computer desktop problems for internal clients via telephone by remote access
• Maintaining records of daily data communication transactions, problems and remedial actions taken, or installation activities in ticketing system (remedY)
• Conferring with users and/or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Requirements:

• Minimum of High school degree
• 2 years of experience in a help desk position
• 2 years of experience in customer service
• Bilingual is required (French and English 10/10)
• Knowledge of Windows 7
• Flawless communications skill
• Experience with ticketing system
• Team spirit
• Professional and personable


Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply !

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