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Bilingual Field Service Technician (Printer and Copier)

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URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number: E-mail to [email protected] Please put the job title as your subject line:
The recruiter in charge of this role is Prakash

AFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link:

https://www.stafftrak.net/ApplyOnline/teamrecruiter.web?tt=JD&jobId=011352

If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.

Our client is well-established in the printing and consulting industry. They are looking for Bilingual Field Service Technician (Printer and Copier) in Quebec City, QC to work on a long term assignment.

Essential Duties:
• Provide repair and service support in customer’s location, working with low to mid-range office products (Printers, Copiers, and Fax) in a break/fix mode and preventative maintenance mode.
• Break/Fix and maintenance PC, Printers, Fax, and Copiers
• Range of maintenance on assigned products including repair, on-site troubleshooting, installation, removal, retrofit, and preventive maintenance activities
• Take responsibility of customer satisfaction by providing timely and courteous service with minimal support from other personnel.
• Observe all service call procedures including preliminary notification to the customer of call receipt with established time of arrival (ETA) whenever possible.
• Participate as a full member is a service workgroup and contribute to the group’s productivity.
• Keep service management informed of potential customer issues if unable to resolve
• Repair and service support in customer’s location
• Customer call assistance
• Present a professional Image
• Professional dress code
• Po