Description
Seller-provided details for this listing.
URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with your salary expectations, first available date and a telephone contact number: E-mail to [email protected]
Please put the job title as your subject line:
The recruiter in charge of this role is Sheena
Our client is well established bank seeking a Bilingual Customer Service Representative
Location: Montreal, QC
Duration: 6 months contract with strong possibility of extension
Job Description
Summary:
Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Education/Experience:
High School Diploma or equivalent.
1 to 3 years customer service related experience required.
Skills and Competencies:
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
Ability to work independently and manage ones time.
Ability to comprehend and communicate in more than one language.
Ability to accurately document and record customer/client information.
Previous experience with computer applications, such as MS Outlook or data entry software.
Major Job Duties and Responsibilities:
Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Please put the job title as your subject line:
The recruiter in charge of this role is Sheena
Our client is well established bank seeking a Bilingual Customer Service Representative
Location: Montreal, QC
Duration: 6 months contract with strong possibility of extension
Job Description
Summary:
Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Education/Experience:
High School Diploma or equivalent.
1 to 3 years customer service related experience required.
Skills and Competencies:
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
Ability to work independently and manage ones time.
Ability to comprehend and communicate in more than one language.
Ability to accurately document and record customer/client information.
Previous experience with computer applications, such as MS Outlook or data entry software.
Major Job Duties and Responsibilities:
Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.